Services in the Apartments

Being in an apartment does not mean being without service!

The apartments were designed and equipped for short and medium-term stays in Lisbon, so that you can feel as if you were in your own home.

We have a permanent support service for everything you need, from questions related to the apartment, with your stay, to clarify any doubts, to requests for information about the city, to advise on a restaurant, shopping center or museum!

For any service you may need or have any questions you may have, use our permanent contact. 

Front desk All our apartments have service and help-desk open 24/7. Our buildings have a team that is present in the building 365 days a year, who in addition to the daily maintenance of your apartment will be available to help you (these services are included in the daily rate).	Cleaning The apartments are fully furnished with bed and bath linen, as well as appliances and kitchen utensils. All apartments benefit from a daily cleaning service that includes the change of bed and bath linen after 3 nights, or when necessary. The daily cleaning service does not include cleaning the kitchen, washing the dishes or treating clothes. If the kitchen needs to be cleaned, this service will be charged for an additional cost of € 25.00 /day. We have an optional laundry service.	Equipment The apartments are equipped with all the amenities for a pleasant stay. Everything is strictly inventoried. Nothing may be removed from the apartment. Any missing or damaged items will be charged to the client at market price plus a fee of € 30.00/item to cover replacement costs.
TV Channels The apartments have dozens of cable channels (varies depending on location). If your apartment has a box, you must tune the HDMI on the TV and then turn on the receiver and choose the desired channel. If your apartment does not have a box, just choose the channels using your own command.	Shopping In addition to traditional commerce, there are always supermarkets very close to the buildings. It is also possible to get a home delivery service by choosing from a menu from an endless list of restaurants. Optionally, you can also request purchases for your stay, even being possible to have all your purchases done when you arrive at the apartment!	Check-in & Check-out Check-in is done from 14:00h, and Check-out must be until 12:00h. During the booking period, you can enter the apartment at any time. Arrivals before 14:00 (‘early check-in’), or departures after 12:00 (‘late checkout’), are possible subject to availability at an additional cost of 40% on the published daily rate for the apartment.
Internet The building has several Wi-Fi hotspots. Access is free. The access code can be found at the entrance to the apartment.	Parking On-street parking is normally paid for and is usually secure. However, we suggest the usual care in this type of situation. Please be advised that certain areas have parking meters and are for limited duration parking. Check the map for the nearest covered car parks	Smokers All our apartments are non-smoking. If you do not comply with the smoking ban, a €100.00 cleaning and odor removal fee will be charged.

More information here:

• Frequent Asked Questions
• Reservation terms